ED/X Patient Satisfaction Program
Doing What's Best for Patients
Improving patient satisfaction levels is a high priority for many hospitals. But that's only one reason that it's the number one priority at ECI. Since its inception, ECI has had the philosophy of "doing what's best for patients." Recently, the company has developed a patient satisfaction improvement program specifically for emergency departments and clinics. It's called "ED/X: Ten Simple Ways To Improve Patient Satisfaction."
In contrast to ordinary service excellence or customer service training programs, ED/X helps team members focus on factors proven to have the greatest impact on ED patient satisfaction levels. More than 1 million ED patients were surveyed; their responses led to the Top 10 Drivers of ED patient satisfaction - the basis for this educational program.
ED/X is comprised of 10 educational modules. Each segment addresses a factor shown to have the greatest impact on patient satisfaction in the Emergency Department.
The ED/X Program is appropriate for all ED and clinic team members, including:
- Physicians
- Nurses
- Physician assistants
- Nurse practitioners
- X-ray technicians
- Registration clerks
- EMS workers
Sessions are provided on CD. Each module is brief (5-10 minutes) and can be presented to groups or offered to individuals for self-directed learning. A Windows-compatible PC with a CD-ROM drive is all that is needed; however, since the modules are narrated, the ability to play sound - either via headsets or an audio system - maximizes the program's impact.
ED/X is a value-added service available only to ECI client hospitals. Benefits to participants are many - time savings, risk reduction, enhancing the hospital's reputation in the community, and a better work environment for all those involved.
Most importantly, everyone who embraces this program's tenets will know they are doing what's best for patients, too.
