Frequently Asked Questions
Describe ECI's philosophy of customer service.
ECI has taken a national leadership role in the development and implementation of state-of-the-art programs to promote patient satisfaction. Our program, ED/X: Ten Simple Strategies to Improve Patient Satisfaction, is designed around the ten most important factors that impact patient satisfaction in the emergency department. Using these principles, we have achieved outstanding increases in patient satisfaction scores, as well as markedly reduced patient walkouts.
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