Frequently Asked Questions
What is ECI's process regarding follow-up with patient care complaints?
The Medical Director reviews, investigates, and appropriately responds to all complaints that arise from patients, medical staff, hospital staff, or administration concerning the emergency physician group. Medical Directors discuss each complaint with the physicians involved so that we can all learn from the situation. ECI’s goal is to provide effective and fair due process for emergency physicians, patients, and the hospital by addressing any concerns or complaints in an open, fair, and forthright manner.
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