Frequently Asked Questions
Describe ECI's range of services.
We offer partner hospitals a variety of comprehensive, special services that makes ECI truly unique among companies providing emergency department staffing and management services, such as:
- Quality Assurance. Our on-going clinical studies ensure consistent, proper clinical outcomes, and our Mistake-Free Medicine® program is system-wide and enables our hospital partners to perform well in the Hospital Quality Initiative (“HQI”) mandated by CMS.
- Leader in Patient Satisfaction. ECI’s customer-service training program, ED/X: Ten Simple Strategies to Improve Patient Satisfaction, ensures continuous improvement in patient satisfaction at all of our partner hospitals. It is provided free only to our clients. ?
- Operational Efficiency. Our billing company, Apollo Information Systems, Inc., provides the professional fee billing and/or coding for ECI-affiliated hospitals. Hospitals can put Apollo’s specialization in emergency medicine to work even further through facility coding for hospital ED and clinic services, as well. Through Apollo, we are able to generate quarterly practice management reports called ECI Vital Signs that contain invaluable departmental information, including demographics and detailed individual provider information.
- Exceptional Claims History. ECI’s malpractice insurance company, National Guardian Risk Retention Group, Inc., provides malpractice insurance coverage only to ECI-affiliated providers. By contracting with clinically sound physicians, and through a program of Mistake-Free Medicine®, we have achieved a claims rate that is one-third the national average in emergency medicine.
- Superior Documentation System. The ECI QualChart System® is a computer-generated template system provided at no cost to our partner hospitals, enabling a real savings on the expense of third-party documentation vendors and dictation. Our documentation system has the added benefit of allowing ECI to capture patient care data for quality management initiatives and risk management analysis.
< Back to FAQs
